LEGAL & PRIVACY
Effective Date: 11 August 2026 • Last Updated: 11 August 2026
Digital Palette (“Digital Palette”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit digitalpalette.co.za, contact us, or use our website design and development services. This policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
When you interact with Digital Palette, we may collect personal information that you voluntarily provide to us, including: your name; email address; phone number; business or company name; information about your website or project; and any other information you choose to provide when contacting us. We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with the website.
We collect and use your personal information for legitimate business purposes, including to respond to enquiries and requests; communicate with you about our services; provide website design and development services; prepare proposals, quotations, and project-related communications; manage client relationships and projects; improve our website, services, and user experience; maintain the security and functionality of our website; and comply with applicable legal and regulatory obligations. We will only use your personal information for purposes that are reasonable and relevant to our business relationship with you.
Digital Palette takes reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers where this is reasonably necessary to operate our business or provide our services. These may include website hosting providers, website platforms, email providers, scheduling tools, analytics services, payment providers, or other technology providers. Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf protect that information appropriately.
Our website and business operations may use third-party platforms and services. These providers may process certain information in accordance with their own privacy policies and terms. Where third-party services are used, Digital Palette does not control how those independent providers process information outside of our direct control.
Our website may use cookies or similar technologies to improve functionality, understand website usage, and improve the user experience. Cookies are small files stored on your device when you visit a website. You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain our business records, provide our services, resolve disputes, or comply with applicable legal obligations. When personal information is no longer required, we will take reasonable steps to securely delete or destroy it.
Under applicable privacy legislation, you may have rights relating to your personal information, including the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of information where legally appropriate; object to certain forms of processing; withdraw consent where processing is based on consent; and lodge a complaint if you believe your personal information has been handled unlawfully. The Information Regulator of South Africa recognises rights including access, correction, deletion, and objection in relation to personal information. To exercise any of these rights, please contact us using the details below.
If we send you marketing communications, we will do so in accordance with applicable laws. You may request that we stop sending you marketing communications at any time by contacting us at hello@digitalpalette.co.za.
Our website and services are intended for businesses and general audiences. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can address the matter.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements. Any changes will be published on this page, together with an updated “Last Updated” date.
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us: Digital Palette • Email: hello@digitalpalette.co.za • Website: digitalpalette.co.za. We will endeavour to respond to privacy-related requests within a reasonable period.
If you are not satisfied with how Digital Palette has handled your personal information, you may contact the Information Regulator of South Africa or lodge a complaint with the Regulator in accordance with applicable procedures. Information Regulator of South Africa • Website: inforegulator.org.za • Email: POPIAComplaints@inforegulator.org.za. The Information Regulator provides mechanisms for individuals to lodge complaints concerning alleged interference with the protection of personal information.